Work Experience
IT Intern - Technology Specialist
- Provided real-time technical support for hardware, software, and connectivity issues in office and classroom environments
- Prepared and deployed computers and equipment for students, faculty, and staff
- Managed and updated service requests through TeamDynamix ticketing system
- Organized and tracked equipment inventory to support efficient deployment
- Communicated status, blockers, and handoffs through Microsoft Teams to maintain workflow continuity
- Strengthened user-support habits that transfer directly to development: reproducing issues, documenting fixes, and explaining technical problems clearly
Audit Technician
- Audited incoming IT hardware and entered data into enterprise system (Quickbase)
- Reviewed Excel records to ensure quality control and data accuracy
- Packed and palletized hardware shipments while recording measurements and details
- Maintained attention to detail in fast-paced warehouse environment where accurate records affected downstream operations
- Built comfort working with structured data, inventory systems, and repeatable process checks
Technician (Audio-Visual Support)
- Set up and operated small-scale audiovisual systems in hospitality environments
- Delivered high-quality customer service while supporting live events
- Troubleshot technical issues on-the-fly during events
- Coordinated with event teams to ensure smooth technical operations
- Developed the calm communication and live troubleshooting skills needed when technical systems fail in front of users
Education
B.A.S. | Information Technology Web Development Specialization
Broward College (2026)
A.S. | Software Development, Web Development
Broward College (2025)
B.S. | Hospitality & Tourism Management
Florida State University (2018)